Connect Forward · A service by mecom vision
Digital product and service information
Wir machen Anleitungen, Service- und Schulungsinformationen verständlich – mit 3D-Animation, Video und interaktiven Anleitungen – und bringen sie per QR-Code, Portal oder Lernsystem genau dorthin, wo sie gebraucht werden.
Seit fast 40 Jahren technische Kommunikation · Referenz Knorr-Bremse · Einstieg ab 1.490 € netto
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How we help
Connect Forward helps manufacturers of technical products prepare their product, service and training information so that fitters, service technicians, dealers and users truly understand and use it – digitally, in multiple languages and directly on the product.
We bring existing content together, make it easy to understand with 3D animation, video and interactive instructions, and provide it via QR code, service portal or in a learning management system. Everything from a single source – from the first check to the finished portal.
Request a Connect Forward Check →Who it is for
For companies whose products need explaining in detail
Mechanical and plant engineering, commercial vehicles and suppliers, agricultural technology, medical technology and electrical engineering – wherever products are assembled, maintained, repaired and trained on. Connect Forward primarily supports these areas:
1.
Service & aftermarket
Fewer calls to the hotline, faster repairs and workshops that work to the same standard worldwide.
2.
Technical documentation
Existing documentation becomes usable visually, digitally and in multiple languages – without having to rewrite everything.
3.
Product management & product safety
Implement new digital information requirements practically and show the benefits of the product clearly.
4.
Training & academy
Deliver knowledge consistently, relieve trainers and onboard new employees, dealers and partners faster.
Your situation
The typical challenges – and how we help
1.
Information is scattered
Operating manuals in technical documentation, videos in marketing, training materials in training, spare parts data in the ERP – each department maintains its own version. Content contradicts itself, and nobody has the full picture.
How we help: We create an overview, define which information belongs where and connect everything into one source for all channels.
2.
Instructions are not read
Hundreds of pages of PDF, lots of text, small line drawings. In a noisy workshop nobody reaches for the manual – people would rather call the hotline or work by feel.
How we help: We translate complex work steps into 3D animations, short videos and interactive step-by-step instructions that are understood immediately.
3.
Service in many countries and languages
Dealers and workshops worldwide, different languages and qualifications. Mistakes during assembly or maintenance lead to complaints, warranty claims and downtime for the end customer.
How we help: We rely on images instead of walls of text – with little language, in multiple languages and consistent for all markets.
4.
Experience is being lost
Experienced service technicians are retiring, and new employees and career changers need to work safely quickly. Classroom training costs time, travel and trainer capacity.
How we help: We capture expert knowledge in training films and learning modules – available at any time and, if required, integrated into a learning management system.
5.
New obligations, unclear implementation
EU Machinery Regulation, General Product Safety Regulation, Digital Product Passport: information must be digital, up to date and accessible for years. What this should look like in practice – and who maintains it – often remains unclear.
How we help: We translate the requirements into a practical information solution – from the QR code on the product to the service portal. The legal assessment remains with your specialists.
6.
Content becomes outdated faster than it is maintained
New variants, modified components, software updates – and every time new PDFs, new videos, new print runs. Printed documents are often already outdated by the time they reach the customer.
How we help: We build content in modules and provide it centrally. If something changes, one module is updated – the QR code on the product stays the same.
How we work
Bring together. Make it understandable. Make it accessible.
Bring together
Product, service, safety and training information usually already exists – spread across formats, systems and departments. We create an overview and connect what belongs together.
Make it understandable
Video, 2D and 3D animation, visualisation, interactive instructions and training content – tailored to the target group and prepared in multiple languages.
Make it accessible
We build service portals and microsites or integrate the content into existing systems or learning management systems – for laptop, tablet and smartphone.
One product. One access point.
A QR code on the machine, vehicle or component leads directly to instructions, maintenance, safety information, spare parts and training – the right information for each use case.
Use case
Knorr-Bremse: service instructions that workshops is really actually use
Client
Knorr-Bremse TruckServices
Service
3D service animation, interactive e-service instructions, service portal
Use
Workshop & training
Languages
Multilingual, international
01
Starting point
Servicing pneumatic disc brakes is demanding – and workshops worldwide need to carry it out safely and to the same standard. Classic paper service instructions quickly reach their limits.
02
Solution
We turned every work step into a 3D animation and embedded it in digital, interactive e-service instructions. Technicians call up exactly the step they need in the service portal – on a laptop or smartphone.
03
Result
All new service instructions for air disc brakes are published digitally, animated and interactive. They work even in a noisy workshop and are also used in training.
Connect Forward in this project:
✓ Bring together
✓ Make it understandable
✓ Make it accessible
What our clients say
“mecom vision impresses with independent execution and a perfect feel for complex technical requirements. The result is convincing across the board – both internally and externally! Visually spot on, on schedule, customer-focused and simply strong. Highly recommended!”
Sabine Duffner-Beck
Knorr-Bremse Systeme für Nutzfahrzeuge GmbH
A selection of our clients
Your contacts
Experience you can rely on
Bernd and Bernhard are behind Connect Forward. Both have been supporting technical projects at mecom vision for many years – from service animations and interactive instructions to training series – and know exactly what matters when complex technology needs to be made understandable.
Arrange a call →Oder direkt: beratung@mecomvision.de · 0661 94940
Bernd
Connect Forward contacts
Bernhard
Connect Forward contacts
Your entry point · from €1,490 net, fully credited if you place an order
The Connect Forward Check
1.
Review documents
We look at what already exists: instructions, service information, media, systems and information channels.
2.
Workshop
In three to four hours we work out with your team who needs which information, when and where – on site at your premises or by video.
3.
Results report
You receive an inventory, an overview of your user groups and a concrete proposal for a first use case with a cost estimate.
4.
Implementation
If you wish, we implement the first use case – the Check is then fully credited.
Unverbindlich – wir melden uns für ein kurzes Erstgespräch.
(Connect Forward Check)
Where does your product information stand today?
No software package, no off-the-shelf solution – but an entry point that fits your products and structures. Drop us a short note about what it is about. We will get back to you for a no-obligation initial conversation.
FAQ on Connect Forward
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Is Connect Forward legal advice?
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Is Connect Forward legal advice?
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No. Regulations such as the EU Machinery Regulation or the Digital Product Passport are the trigger. We take care of the structure, clarity and digital provision of your information – the legal assessment remains with you and your specialists.
Which requirements play a role?
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Which requirements play a role?
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For example the EU Machinery Regulation, which applies from 20 January 2027 and allows digital operating instructions, the General Product Safety Regulation (GPSR), the battery passport from February 2027 and the Digital Product Passport, which is being introduced gradually for individual product groups.
Do we have to create all content from scratch?
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Do we have to create all content from scratch?
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No. We use what already exists and only add content where it is missing or not understood.
Do you also build the portal?
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Do you also build the portal?
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Yes. We develop service portals and microsites – or integrate the content into existing systems, learning management systems or a suitable platform. We are technology-neutral.
How much does the Connect Forward Check cost?
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How much does the Connect Forward Check cost?
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The Check costs from €1,490 net. If you then commission us with the implementation, we credit the full amount.